TTY InfoCenter

Compliant Automated Telephone Information System for People who are Deaf or who have Other Auditory or Speech Disabilities

The TeleSonic TTY InfoCenter allows people who are deaf to use their computers or TTY machines (commonly used by deaf people for telephone communication) to "read", rather than listen to, the menu choices of automated telephone information services.

The TTY InfoCenter is a complete hardware/software solution designed to help corporations, institutions, and government organizations increase market reach and customer service, and comply with Federal regulations.  It doesn't replace traditional telephone automated information services, but can replicate them to be consistent with already existing voice applications.

Issues Facing Corporations, Institutions, and Government Organizations

There are 26 million hearing impaired Americans who aren't being reached by traditional audiotex telephone services - - services such as job boards, consumer information lines, weather information, employee emergency bulletin notifications, the latest movie schedules, audio cancer information, pharmarcy prescription order lines, museum program schedules and exhibits,and tourist attractions, to name a few.

A final ruling effective as of March 5, 1998 describes interactive telephone systems that require hearing as a condition to make menu choices as "inacessible."

Requiring a person who is deaf to use telephone relay operators to access these systems can't be counted on either.   Typically, the "voice" systems disconnect relay operators before they have time to translate the menu choices back to the caller.

The TeleSonic TTY InfoCenter offers solutions and greater market reach. To learn more, select from the items below:

• More about the TTY InfoCenter

• Product Package Description

• Reseller Programs

• Price and Ordering Information

More About the TTY InfoCenter

It works just like an automated audio telephone information system:

• Provides information to callers, 24 hours a day

• Gives callers menu choices to select from, including transfer to a live communication assistant

• Handles multiple phone calls simultaneously

• Lets callers leave a message or request more information

Except . . .there is no voice.

The multi-line TTY InfoCenter can be accessed from TTY equipment and from computer modems.  A single phone number can service both TTY and computer modem calls - - the system automatically detects on each line what type of device is calling and adjusts automatically to the right communication mode.  Moreover,  messages can be customized for each type of call.

A user-friendly interface means the TTY InfoCenter System Administrator does not need to have any special knowledge about TTY equipment nor an understanding of communication syles in the deaf culture.

The TTY InfoCenter is a complete turnkey, plug-and-play system.  The base product comes with all the software and hardware your organization will need, plus an operations manual.  Set-up of the application is quick and easy. Plug it in, turn it on, type in your data, and you are done!

The TTY InfoCenter was developed by TeleSonic, a company providing automated information services and products for over 20 years.  The TTY InfoCenter has been extensively tested and evaluated, and it has successfully operated in a number of different settings.

Product Package Description

The TTY InfoCenter offers a complete solution.  The base product comes with all the software and hardware your organization will need.

The turnkey package includes:

• CPU, color monitor, keyboard, mouse, with Microsoft Windows operating software
• Two ports, each with Baudot/ASCII capability
• Remote diagnostics software and modem
• TeleSonic TTY InfoCenter software
• 90-day warranty on hardware and software
• Easy-to-read documentation

Plus. . .add on options available:

Additional ports, a printer and cable, UPS protection, maintenace program, custom call flow design services, script writing, and additional applications support.

The TTY InfoCenter includes state-of-the-art NexCom modems and TTY Services software by NXi Communications.

Reseller Programs

Value Added Resellers, System Integrators and Dealers can:

• Purchase complete systems at special VAR and Dealer discounts

• Get volume discounts at additional savings

• Assemble the TTY InfoCenter from kits (boards and software) at even greater cost savings

Ask us for a current price list, discount schedule and complete details.  TeleSonic pledges to maintain open communications with our product representatives.  The best success is the success which is shared.  Toll-free telephone support is available.

Price and Ordering Information

The TTY InfoCenter complete turnkey system lists for $9,499.  Contact TeleSonic for more details, or a list of resellers.

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