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Voice Processing Support
Fax: 410-841-6505
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Voice Processing Systems from TeleSonic
Systems Designed to Increase Efficiency and Productivity
TeleSonic is an authorized dealer for the Key Voice product line of voice processing systems. With Key Voice systems, from where you sit, voice and fax management couldn't be easier. They are designed from the user's perspective and offer a full line of very affordable features that include voice mail, automated attendant, and programmable interactive voice response (audiotex) capabilities built into every software package. Key Voice systems from TeleSonic provide the most sophisticated yet easy-to-use features available - - including fax management, Talking Classifieds, computer-telephone integration with Visual Call Management, interactive voice response, and more.
Count on TeleSonic's more than fourteen years in the voice processing industry, and our award winning and pioneering application development programs to insure that you receive the best value for your time, money, and resources. We know what you need and the communication problems you face. Whether looking to invest in a voice processing system for the first time, or looking to upgrade your existing voice processing capabilities and customer offerings, you can count on TeleSonic to provide you with the best voice processing solution for your needs. We can show you how to provide everything from ADA compliance (Americans with Disabilities) to appropriate solutions and operating plans for running a national service bureau.
The Key Voice product line is only one of the many different voice processing systems TeleSonic offers to our clients. It is designed to fully integrate with a wide variety of key systems and PBX systems. For more information about Key Voice systems, select one of the options below:
TeleSonic's Corporate Office System is a full-fledged voice processing system. It provides up to 10,000 mailboxes and potentially unlimited voice message storage space. Not to mention more than 60 sophisticated features that can improve the professionalism and productivity of any organization.
TeleSonic's Small Office System is designed to give small companies and organizations full-featured voice messaging at an affordable price. This system has the same sophisticated features as Corporate Office. Its only limits are the number of mailboxes, 100, and the number of routing boxes, 5. Small Office can be easily upgraded into TeleSonic's Corporate Office system.
TeleSonic's Small Office Lite System handles up to 25 mailboxes on a 2-port system and up to 50 mailboxes on a 4-port system
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All Corporate Office and Small Office voice mail features can be controlled at each mailbox owner's extension or remotely, using a touch tone telephone.
Auto forward
This feature automatically forwards messages that have not been listened to after a specified amount of time to a pre-determined mailbox.
Call blocking
Call blocking serves as a "do not disturb" feature when subscribers want calls to go directly into their mailbox without ringing their extension.
Company/departmental distribution lists
Create as many general distribution lists as your organization needs.
Pager notification
Have the system automatically page you when a message is received in your mailbox.
Send copy of a message
Once you have listened to a message, you can choose to send the message on to another subscriber in the system.
Password protection
User access to Mailboxes can only be gained upon entering the correct user-programmed password.
Guest/client mailboxes
Guest mailboxes with limited access to system features can be set up to allow people or businesses who are associated with your business to have their own mailbox for direct communications.
Message waiting lights for appropriately equipped telephones
The system lights message waiting lamps to signal subscribers that a message has been received in their mailbox.
Busy and no-answer call handling
Subscribers can set up special call handling features to ensure, for example, that important messages receive prompt attention by automatically forwarding them to others when you're not available.
Fax tone transfer
Save $700 or more per year in dedicated fax line charges by letting your system automatically transfer calls to your fax machine when an incoming fax tone is detected.
Greetings
System voice greetings used to greet callers can be configured for regular business hours, including morning, afternoon, evening, after hours and holidays. The greetings can be recorded on-site or remotely.
Multilingual capability
Your calls may be processed in up to nine different languages simultaneously. Callers may first be given the option to choose from a menu of languages. From that point until the end of the call, the caller will hear everything in the selected language.
PA system call announce capability
Calls can be received, placed on hold, and connected to an internal, or overhead paging system to announce the call over the PA system. This feature may be very useful in large warehouses, freight loading areas, or anytime where employees are frequently away from their telephones.
Call queuing
With this feature, the caller may have the option of holding for a specific extension when it is busy. The system politely keeps callers apprised of their position in line.
Macro programmable/database look up
You can actually group the progression of key strokes or touch tone inputs into a logical sequence, then create a simple ASCII text file to form a macro.For example, suppose you are off-site and want to change your greeting for tomorrow. To do this, typically, you would perform a series of seven steps. A quick macro that takes less to two minutes to program can set up to reduce the number of steps to only three.
Class of service programming
The system supervisor can define multiple class of service settings for creating system mailboxes.
ACD box
The ACD box provides departmental automatic call distribution for phone systems that don't have hunting ability.
Account number box
Callers enter their account number once, and the system keeps track of it throughout the call. This is especially useful in database IVR (interactive voice response)and CTI (computer telephony integration) applications.
FaxMail module
FaxMail is an integrated module that permits mailbox owners to receive, store and manage faxes with all of the options available for voice messaging. This allows users to decide when and where to view and print the document, while maintaining the same level of privacy and security that protects your voice messages.
Fax on demand
Callers can receive information faxed to them directly 24 hours a day. By simply following voice prompts, callers can receive faxes for any number of documents you store in the system.
Database interactive voice response
Database IVR links a phone system to a database to provide customers with 24-hour, immediate access to account information, via telephone. No knowledge of computer programming and minimal database knowledge is needed.
Visual call management
Visual call management integrates with local area networks to give users the ability to manage their voice messages and faxes visually, simply by selecting icons on their PC screen.
Outbound telemarketing module
When the need arises for a large group of individuals to be contacted with the same message, TeleSonic's Corporate Office system can help.
Pricing and ordering information
TeleSonic's voice processing systems are sold with all hardware and software included. Training, application development, and maintenance support services are also available. Please contact our Sales Department at 1-800-888-5980 for the latest pricing and ordering information.