Voice Processing Services & Support

TeleSonic: Nationally Recognized, Award Winning, Pioneering, Over Two Decades of Experience and Satisfied Clients

TeleSonic and its staff have won numerous awards and national recognition for creating and implementing unique and cutting-edge voice messaging, telephone media, fax media, and ADA- (Americans with Disabilities Act) compliant solutions for government, the private sector, and national associations. We operate a voice mail service bureau, provide telephone relocation services for businesses on the move, install voice processing systems, provide maintenance and support services on a variety of voice processing systems, and conduct training.

For more details about our voice processing services and support, select from the options below:

• Voice mail service bureau

• Telephone relocation services

• Voice processing system installations

• Maintenance and support services

• Training

Voice Mail Service Bureau

In business since 1977, TeleSonic offers premier quality voice messaging and information dissemination services, and specializes in custom-tailored application development.  Our clients include small businesses, Fortune 500 companies, national associations, and government agencies.

TeleSonic's "one-stop-shop" approach and our service bureau operation are the two most important reasons people choose TeleSonic over other vendors.   And customer service is the third and most important reason!

(Ever try to get a problem resolved by the telephone company?  How long do you wait on hold?  How many times is your call transferred before the right person to help you can be found?  How many times does the telephone company ever call you back to keep you apprised of the situation? Tired of being referred to as just a number?) Subscribe to TeleSonic's service and we will treat you as an individual.

Subscribing through TeleSonic's service bureau is risk-free: you don't have to invest in special equipment, software, or phone lines.  All you need to use TeleSonic's voice mail is a working phone.

Through TeleSonic's service bureau, you get the following standard features as part of your service "package" at no additional cost:

• customer back up support to answer technical questions and troubleshoot problems

• user programmable password capability

• ability to record, change, and store multiple personalized greeting messages

• storage of messages for up to 30 days

• storage of up to 24 messages at any one-time

• free unlimited usage in the Baltimore,Maryland and Annapolis, Maryland metropolitan areas

These standard features are often "add-on" expenses with other voice mail service bureaus.

Rates for TeleSonic services are comprised of two primary components: a one time set-up charge, and a fixed monthly box charge. TeleSonic's commercial rates are $20.00 per mailbox for set-up, and $14.95 per month for a regular mailbox.  Add $3.00 per month per mailbox for DID service which can be used to provide your callers with a direct access number ( this option available for customers in the Annapolis/Baltimore, Maryland metro areas).  There is no usage charge for local access.  A Maryland State sales tax is charged to non-exempt businesses and individuals.  A one month deposit is also requested at the time of setup.  It will be applied to your last month of service.  

TeleSonic accepts VISA, MasterCard, or individuals and businesses who provide us with acceptable credit references.  For special offers please check our Special Offer page. To subscribe, please contact TeleSonic for an order application form at 410-841-6920.

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Telephone Relocation Services

Facing an office move in the next  60 to 90 days?  Worried about who to contact to arrange for transfer of your telephone service?  Not sure who can do what for your move (the long distance provider? the local provider of telephone service? the PBX vendor? the cable installers? the telephone programmers? and so forth?)?   And when it can be done by, and in what order?  What are the most cost effective options for the business?

Let TeleSonic's experienced staff help you.  We can provide assistance  from the initial telephone service cost analyses and planning stage, to helping coordinate step-by-step your telephone system and telephone line relocation - - right down to jack placement   and employee training on new phone procedures (which can take place within a few hours after your move).

Please contact us at 410-841-6920 to let us show you how we can make your next office move more worry-free.

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Voice Processing System Installations

Acquiring a new voice mail, fax-on-demand, or voice processing system
for your organization?  Upgrading an existing system by increasing the number of ports?  Upgrading an existing system by adding new capabilities and features?

TeleSonic's installation professionals can help you with everything from connecting your system to phone lines, to setting up new mailboxes, to designing and programming changes to your interactive information services applications.

TeleSonic professionals have advanced training and experience in installing voice processing systems by leading manufacturers, including Magellan Communications, Compass Technology, Key Voice Technologies, Microlog Corporation, and Voicemail International.

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Maintenance and Support Services

The voice processing system maintenance and support services provided by TeleSonic include both on-site and remote offerings. As an experienced operator of a national service bureau, TeleSonic has not only the network and the resources to serve organization maintenance and support needs, it has a proven track record in providing support. TeleSonic targets a 99% system up-time for it's service bureau; TeleSonic performance records support better than a 99.3% up-time.

TeleSonic's maintenance schedule, designed for your organization's specific voice processing needs, can include a preventative program of daily, weekly, monthly, and quarterly diagnostics, cleaning, and backup routines.  TeleSonic can also develop plans for catastrophic events, and major system and/or telephone connection failures. We are trained and experienced in servicing a broad range of voice processing systems - - from those systems running 256 ports, to those systems running as few as four ports.

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Training

TeleSonic is seen as a respected and innovative industry leader in the field of voice processing training because we understand the basic communication needs of people.

This is because TeleSonic puts people - - not technology - - first.

TeleSonic's voice processing training program offers several levels of support and assistance.   Our philosophy is one of complete commitment to the clients we serve.  TeleSonic's training staff not only knows the "in's and out's" of voice processing systems and applications, but also how to "teach".

Our training staff, comprised of experts who have advanced degrees in Education and considerable experience in training, has developed and presented customized voice processing curricula programs designed to meet the specific needs of the clients we serve.  We have a successful proven track record of working with both first-time and experienced users to help them in learning how to optimally operate their system.

TeleSonic's training program options range from client on-site and TeleSonic's site hands-on demonstrations for groups of up to 50 people, to teleconferencing courses, to development of self-training manuals.

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